Terms and Conditions

OVI EARTH’S AIM - To provide customers with effective, healthy, safe, cruelty-free and ethical personal care products.

GENERAL - ‘We’ means the manufacturer Ovi Earth, ‘You’ means the customer.

RETURNS POLICY - If a customer wishes to return a product, in the unlikely event of a skin reaction to the product or damage in transit, you must notify Ovi Earth of your intention within 7 days of receiving the product.  The product must be returned to Ovi Earth, all return costs will be the customer’s responsibility.  The customer may receive a full refund for their purchase or a replacement product if Ovi Earth agrees that there is valid cause. 

SUITABILITY OF PURPOSE - Ovi Earth does not accept responsibility for misuse of the products.  It is the responsibility of the customer to use the products with discretion. Ovi Earth does not accept responsibility for damage or defect of goods arising from incorrect storage or use by the customer.

PRODUCT STORAGE - The manufacturer cannot be held responsible for deterioration of the products due to the customer's incorrect storage conditions ie, exposure to direct sunlight, frost, humidity or heat etc. As stated on the label the products must be kept below 30°C.  The customer should ensure that the products are kept in cool and dry conditions (bathroom windowsills are often exposed to direct sunlight and so are the products displayed on them), and a clean spatula is used to remove products from the jar (instead of fingers) if the customer wants to minimise the risk of deterioration in the product resulting from external contamination. Should some oil separation occur in the creams, simply stir the product with a clean spoon or a suitable utensil until the oil has blended into the cream. Oil separation does not affect the qualities of your product.  Manufacturers go to great lengths to avoid oil separating in skin care by sometimes using dangerous chemicals.  Therefore, oil separation in Ovi Earth product proves the product is truly natural. 

SHELF LIFE - Ovi Earth products are not preserved with chemical substances such as parabens or phenoxyethanol.  Instead, we use pure vitamin E, essential oils, rosemary leaf extract and Geogard Ultra, an Ecocert Accredited, NON GMO, vegan friendly ingredient derived from corn.

All products have a shelf life of a minimum of 24 months unopened on the shelf, and then another 6 months from opening. Most products will be usable for longer, however their quality may deteriorate. To avoid disappointment, customers need to start using their products as soon as possible after purchase and keep them away from sun or heat. Just like with fresh food, Ovi Earth Organic Skin Care is food for the skin so customers are best buying only what they are likely to use within 6 months.

HEALTH & SAFETY - Ovi Earth does not accept responsibility for the misuse of our products. It is the responsibility of the customer to use the products with discretion and check with a professional if in doubt. By purchasing our products customers must recognize and accept the fact that some natural ingredients, essential oils in particular, may still cause sensitivity in susceptible individuals and that Ovi Earth will not be held responsible for such occurrences. However, as stated above, in the unlikely event of a mild skin reaction the customer can expect a full refund with Ovi Earth.